Privacy Policy

Information We Collect

Store Information

When you install our app, we collect basic store information including:

• Store domain and name
• Store owner contact information
• Product information (titles, descriptions, images)
• Order and customer data related to reviews

Review Data

We access and store review data from third-party review platforms:

• Customer reviews and ratings
• Review timestamps and metadata
• Customer names and email addresses from reviews
• AI-generated responses to reviews

Usage Data

We automatically collect certain information when you use our app:

• App usage statistics and feature interactions
• Error logs and performance metrics
• IP addresses and browser information

How We Use Your Information

We use the collected information to:

• Provide and maintain our review management services
• Generate AI-powered responses to customer reviews
• Sync reviews from third-party platforms like Judge.me
• Analyze review sentiment and provide insights
• Improve our app functionality and user experience
• Provide customer support and technical assistance
• Send important updates about our service

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party services that help us operate our app (AI processing, data storage, analytics)
• Review Platforms: With Judge.me and other review platforms to sync and manage reviews
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of business assets

Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest
• Regular security audits and monitoring
• Access controls and authentication measures
• Secure cloud infrastructure and databases

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Store data is retained while you have an active subscription
• Review data is kept for historical analysis and reporting
• Usage logs are typically deleted after 12 months
• Data is deleted within 30 days of account termination

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your personal data
• Portability: Request transfer of your data
• Objection: Object to processing of your personal data
• Restriction: Request restriction of data processing

Third-Party Services

Our app integrates with third-party services that have their own privacy policies:

• Shopify (store data and API access)
• Judge.me (review data synchronization)
• OpenAI (AI-powered response generation)
• Cloud hosting providers (data storage)

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

Children's Privacy

Our service is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: privacy@reviewgenie.app
• Support: support@reviewgenie.app
• Address: [Your Business Address]